Contact information
We’re happy to help with questions about your order, products, shipping, or your Crafting Magic experience.
Contact Us
Business Name: Crafting Magic
Email: Craftingmagic24@gmail.com
Website: www.craftingmagic.shop
TikTok: @craftingmagic.nessa
You may also contact us through the contact form available on our website.
Customer Service
When contacting us about an existing order, please include your order number and the name used when placing the order so we can assist you more efficiently.
For damaged, leaking, defective, or incorrect items, please include clear photographs of the product and packaging when contacting us.
Response Time
Please allow approximately 1–3 business days for a response.
Business days are Monday through Friday, excluding holidays.
During product launches, holidays, sales, or periods of high order volume, response times may be slightly longer.
Social Media
Follow us on TikTok at @craftingmagic.nessa for product launches, new scents, restocks, behind-the-scenes content, and Crafting Magic announcements.
For order-specific concerns, please contact us by email at Craftingmagic24@gmail.com or through the contact form on our website rather than through social media messages. This helps us properly locate and document your order.
Crafting Magic
Handcrafted with a little bit of magic. ✨
Last Updated: August 28, 2026