Shipping policy
Thank you for shopping with Crafting Magic. Because many of our products are handcrafted, blended, poured, and packaged with care, please allow time for your order to be prepared before it ships.
Order Processing
Orders are typically processed within 3–7 business days after payment has been successfully received.
Business days are Monday through Friday and do not include weekends or holidays.
During new product launches, mystery box releases, holidays, sales, or periods of unusually high order volume, processing times may be longer.
Processing time is separate from shipping transit time.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your order and available shipping options.
Any free shipping promotions will be subject to the terms stated at the time of the promotion.
Estimated Delivery
Once your order has been shipped, delivery times are determined by the shipping carrier.
Delivery dates provided at checkout or through tracking are estimates and are not guaranteed.
Crafting Magic is not responsible for shipping delays caused by the carrier, weather conditions, holidays, natural disasters, transportation disruptions, or other circumstances outside of our control.
Tracking Information
When tracking is available, you will receive tracking information once your order has been prepared for shipment.
Please allow time for the carrier to scan and update your tracking information after your shipping label has been created.
A shipping notification does not always mean that the carrier has physically scanned the package yet.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
Crafting Magic is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an address error before your order ships, please contact us as soon as possible. We will make every reasonable effort to correct the address, but changes cannot be guaranteed once an order has entered processing.
If an order is returned to Crafting Magic because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping costs if they would like the order resent.
Original shipping charges are non-refundable.
Lost Packages
Once an order has been transferred to the shipping carrier, delivery is handled by that carrier.
If your tracking information shows that your package is still in transit but appears unusually delayed, please contact the shipping carrier using your tracking number.
If you believe your package has been lost, please contact us so we can assist you with determining the appropriate next steps.
Crafting Magic does not guarantee replacement or reimbursement for packages confirmed as successfully delivered by the shipping carrier.
Packages Marked Delivered
If your tracking information shows Delivered but you cannot locate your package, please:
- Check around your delivery location, porch, mailbox, parcel locker, or other secure delivery areas.
- Check with members of your household or neighbors who may have received the package.
- Allow up to 24–48 hours, as some carriers may mark packages delivered shortly before the package actually arrives.
- Contact the shipping carrier directly with your tracking information.
Crafting Magic is not responsible for theft, loss, or misplacement of packages after the shipping carrier has confirmed delivery to the address provided at checkout.
Damaged or Leaking Packages
We carefully package our products for shipment, but occasionally damage may occur during transit.
If your order arrives damaged, broken, or leaking, please contact us within 3 days of delivery.
Please provide:
- Your order number
- Clear photographs of the damaged product
- Photographs of the shipping box or mailer
- Photographs of the packaging materials
- A brief description of the issue
Please keep the damaged item and packaging until your claim has been reviewed.
Eligible damaged items may be replaced or refunded at our discretion.
Hot or Cold Weather
Some Crafting Magic products may temporarily soften, melt, thicken, or change texture when exposed to extreme temperatures during shipping.
These temporary changes do not necessarily mean the product is damaged or unsafe to use.
Because weather conditions during transportation are outside of our control, Crafting Magic cannot guarantee that temperature-sensitive products will maintain their original consistency throughout transit.
Allow products to return to normal room temperature before opening or using them.
Returned Packages
Packages returned to Crafting Magic because they were refused, unclaimed, undeliverable, or sent to an incorrect address provided by the customer may be subject to additional shipping charges if reshipment is requested.
Shipping charges are non-refundable unless the shipping issue resulted from an error made by Crafting Magic.
Order Changes and Cancellations
Orders may begin processing shortly after they are placed.
If you need to request a change or cancellation, please contact us as soon as possible.
We cannot guarantee that an order can be changed or canceled once processing has begun, and orders cannot be canceled after they have shipped.
International Shipping
Unless international shipping is specifically offered at checkout, Crafting Magic currently ships only to locations available through our Shopify checkout system.
Customers placing international orders, when available, are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
Crafting Magic is not responsible for delays caused by customs.
Questions About Your Shipment
If you have questions regarding your Crafting Magic order, please contact us through the contact information provided on our website and include your order number.
We’ll be happy to help with any shipping concerns we can reasonably assist with.
Last Updated: August 28, 2026